Our customers place a great deal of trust in us. Their referrals are the highest compliment we can receive, and we consider their testimonials the true measure of a job well done. Please read on to see what satisfied customers are saying about New England Hearth & Home! We’re also interested in what you have to say.
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I recently had my gas fireplace serviced (finally, after over 20 years) and the service was very professional, on time and thorough. It is as though I got a new fireplace. I strongly recommend the service offered for existing units.
March 12, 2021
I want to thank the folks at New England Hearth and Home, especially Justin Goodwin (technician) for the wonderful service and repair completed on my gas fireplace. My initial call to NE Hearth & Home was to schedule a visit to the store because I thought I needed to replace my aged gas fireplace unit with a new one......my fireplace insert is over 15 years old. However, Larry suggested that I have my fireplace serviced and evaluated before thinking about spending a large sum of money on a new system. Justin arrived promptly as scheduled. He was very meticulous, neat, clean, and very careful working around my furniture and other living room items, he even found two dead bats (oh my). Justin assessed the problem I was having with my fireplace and determined that I needed replacement parts, not a new fireplace insert . The parts were ordered, replaced and now works as if it were new. I also mentioned that I was experiencing severe drafts down the chimney into the house, Justin addressed this too by insulating the unit, which was not done during its initial installation. I am no longer experiencing a drafty livingroom; before I was feeling as if I’m sitting outside on my deck in the middle of the winter. The entire experience from start, repair and finish were flawless, and very cost effective.
Thank you so much, NE Hearth & Home 😊
I just had a wonderful experience with New England Hearth & Home!! In a panic that my gas fireplace was fully broken, I requested a service call and was so pleasantly surprised when the technician said I just needed a cleaning and a few adjustments. He was so knowledgeable and helpful and showed me how to correctly use the unit! So very grateful for a great experience! HIGHLY RECOMMEND!!