New England Hearth and Home

I want to thank the folks at New England Hearth and Home, especially Justin Goodwin (technician) for the wonderful service and repair completed on my gas fireplace. My initial call to NE Hearth & Home was to schedule a visit to the store because I thought I needed to replace my aged gas fireplace unit with a new one......my fireplace insert is over 15 years old. However, Larry suggested that I have my fireplace serviced and evaluated before thinking about spending a large sum of money on a new system. Justin arrived promptly as scheduled. He was very meticulous, neat, clean, and very careful working around my furniture and other living room items, he even found two dead bats (oh my). Justin evaluated the problem I was having with my fireplace and determined that I needed replacement parts, not a new fireplace insert. My entire experience from start, repair and finish were flawless, and very cost effective.

I bought a Regency wood burning insert from Larry maybe 2 years ago. Priced it around and he was a little better than the next guy and could install it sooner. Install was great, but I quickly realized that the unit came with a defective damper (Self-contained unit, so not an install issue). Larry replaced the entire unit on warranty and had the new one installed with no cost or issue. About a year later the blower motor for the unit went, and again - Larry resolved my issue with no headache at all. Highly recommend. Regency units, I can't really say - maybe I just had bad luck. Thanks Larry!

We have purchased two fireplaces here in the last 2 years. Larry and the staff are fantastic. Larry has never tried to upsell, is honest and no-nonsense. They stand behind their work and the products they sell.

Called to have my gas fireplace serviced and was able to get an appt relatively quickly. Maurice was very professional and was in and out in a reasonable time. He shared what he did as part of the service and also answered my questions.

I've been a General Contractor for many years and have included gas fireplaces in many jobs. When I wanted to convert my own fireplace to a gas log set these were the guys. Very professional, good pricing and great customer service. The install guys were super neet and completely knew what they were doing. My wife and I are thrilled with the outcome.